FAQ
Everything you need to know about your foil, your order and The Foil Club, all in one place.
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Shipping
All orders placed before 2pm Sydney time on business days are dispatched same day.
Yes. Every order is dispatched with tracking. You'll receive your tracking number by email once your parcel is dispatched.
Standard shipping typically arrives in 2 to 5 business days across Australia, with longer transit to regional and remote areas. Express shipping arrives next business day to most metro areas and 2 business days outside the Express Post network. Shipping is calculated at checkout based on your delivery address and order weight. International shipping is available to select countries, with costs and delivery times calculated at checkout.
Yes, we ship to select countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout. International delivery typically takes 7–21 business days depending on destination.
Orders & Returns
If your foil arrives damaged, faulty or isn't what you ordered, email hello@westwaterfoilco.com with your order number and a photo and we'll put it right, with any return postage on us. That applies to opened boxes too, and your rights under the Australian Consumer Law always come first. You can return foil within 30 days of delivery if you change your mind, as long as it's unused and still in its original sealed packaging. Email us at hello@westwaterfoilco.com with your order number first. Return postage for a change of mind is paid by you, and there's no restocking fee. The full details are on our Returns and refunds page.
If something is wrong with your order, we do. If you change your mind, you pay the return postage.
You can pay by credit or debit card, PayPal, Shop Pay, Apple Pay, Google Pay or Afterpay. Payments go through Shopify's secure checkout, so we never see or store your full card number.
W$ is our store credit, and W$1 is worth $1 AUD. Order through a Westwater Talent member's link and you get 5% back in W$ on every order, straight into your W$ Westwater Dollar credit account. To spend it, sign in at checkout (or pay with Shop Pay) and your full balance comes off your order. It expires 12 months after it's added and has no cash value.
About Westwater Foil Co
Built by a colourist. 23 years behind the chair, sectioning, folding, regrowth on a Saturday with 5 clients to go before 5pm. Most foil brands treat the box as a commodity, something you grab off a shelf and never think about again. We treat it like it actually matters. The grip, the weight, the fold, all of it engineered off real salon use, not a spec sheet. Your foil deserved a glow up and that's the bit we fixed.
Yep. Works across every professional colour brand and formula in the game. The embossed surface and foil weight are calibrated to perform the same no matter what's going on your section, so you're not adjusting your technique to suit the foil.
Through and through. Founded by a working colourist with 23 years actually doing the job. Designed, drawn and developed here.
Anyone who colours hair. Salon pro, home colourist, doesn't matter. No trade gates, no ABN required. If you want foil that performs and looks like it belongs, it's yours.
The Foil Club
Westwater Foil Co's foil subscription. Your most-used consumable, on autopilot. Skip it, change it, cancel it, whenever. Set it, forget it, foil forever.
Select your foil type and preferred delivery frequency. Your order is dispatched automatically on schedule, providing predictable and uninterrupted supply to your salon. You can adjust quantities to reflect demand or changes in salon volume. Professional hairdressing foil, without the admin.
Yes, there are no lock-in contracts. The Foil Club is designed to adapt to your business. Cancel or modify at any time through your account.
Hair Foil
Pop up hair foil is pre-cut and pre-folded, so each sheet pulls straight out and you're straight into sectioning, no cutting, no faffing. A Lift and Lock system rises and stays to hold the very last foils in the box, so they never drop down out of reach. Westwater's signature size is 15×30cm, the best size for every section.
The professional standard for salon foiling is 12×27cm. The Retreat by Westwater Foil Co is produced at 15×30cm specifically because it is the size that removes every limitation the wrong dimensions create. This size accommodates a full-width section without adjustment, covers the full working length of every standard colour service, and folds cleanly without opening under the weight of product.
Size is one of four things worth checking, and our guide to the best hair foils for salons covers all four.
Roll foil requires the colourist to cut each sheet manually during the service, which slows application and introduces inconsistency in sheet size. Pop up foil is pre-cut and pre-folded, dispensing one sheet at a time for faster, cleaner application. For high-volume salons and precision colourists, pop up foil is the professional standard.
The embossed texture on professional hairdressing foil creates thousands of raised contact points across the foil surface. These points physically interlock with the irregular surface structure of hair, resisting lateral movement and keeping your section exactly where you place it. The recessed areas between the dots act as micro-reservoirs, when colour is applied, it distributes into those channels rather than pooling at edges, producing more even saturation across the entire section. Westwater's signature embossing texture grips the hair, so each foil holds its position through application instead of slipping as you work.
The thickness of a hairdressing foil directly determines how quickly it reaches processing temperature, how evenly that temperature distributes across the surface, and how accurately it responds to changes in the environment around it. A lighter gauge reaches thermal equilibrium faster, so the foil responds to heat from the colour or lightener almost immediately, meaning the processing environment inside the fold stabilises quickly and holds consistently from root to tip. A lighter sheet also deforms more readily under light pressure, conforming more closely to the curved surface of a wrapped hair section for a tighter, cleaner fold.
Usage varies by technique and hair length. A full-head highlight typically uses 40–80 sheets. A balayage or partial colour may use 20–40 sheets. High-volume salons performing multiple colour services per day will move through a box of 500 sheets within one to two days!
Foil quality directly affects colour results. Low-grade foil tears during application, slips on the hair strand, and creates inconsistent saturation, leading to uneven lift and patchy results. Professional-grade hair foil like The Retreat is engineered for controlled folding, secure placement and consistent saturation from root to tip, giving the colourist full technical control throughout the service.
Westwater Foil Co combines a colourist's technical insight with design-forward aesthetics. Each foil sheet is engineered to support professional precision, embossed texture enhances grip, reduces slipping and improves placement control, giving colourists greater confidence during application. It also supports clean root placement and consistent saturation across every sheet.
Yes. Westwater Foil Co foils are produced from highest-grade recyclable aluminium. Used foils can be recycled via your yellow-lid kerbside bin, scrunch clean foils into a ball at least the size of a tennis ball before placing in the bin. Foils with significant product residue should be disposed of in general waste.
