Refund policy

Returns
We accept returns within 30 days of delivery.

To be eligible, your foil must be unopened, unused, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at hello@westwaterfoilco.com

If your return is accepted, we'll send you instructions on how and where to post your package. Return shipping is at your expense. Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order when it arrives and contact us straight away if anything is defective, damaged, or not what you ordered. We'll sort it out properly.

Exceptions / non-returnable items
Opened or used boxes of foil cannot be returned, for hygiene and product integrity reasons. Sale items and gift cards are also non-returnable. If you're unsure about your item, get in touch and we'll help.

Exchanges
The fastest way to get what you want is to return what you have, and once the return is accepted, place a separate order for the new item.

European Union 14 day cooling off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. As above, your foil must be unopened, unused, and in its original packaging, with receipt or proof of purchase.

Refunds
We'll notify you once we've received and inspected your return, and let you know if the refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. Your bank or card provider may take a little longer to post it.

If more than 15 business days have passed since your return was approved, contact us at hello@westwaterfoilco.com